Refund policy

 

Hi there! We value your satisfaction and strive to provide you with good quality. Please review our refund policy below:

Made to Order Jewelry: Our jewelry is generally made to order, which unfortunately means that we don't accept returns or exchanges.

Damaged or Defective Items: In the unfortunate event that your order arrives damaged or has any defects, we sincerely apologize for any inconvenience caused. Please contact us as soon as possible, so we can resolve the issue promptly.

Resolution Options:

• Replacement: We will be happy to replace the damaged or defective item at no additional cost.
  
• Refund: If a replacement is not feasible, we will process a full refund for the purchase amount.
  

Contact Us: Your satisfaction is our priority. If you have any concerns or questions about our refund policy, feel free to contact us at floloma.jewelry@gmail.com

We appreciate your understanding and can't wait to start on your orders! :)